Frequently Asked Questions

1. How do I Track my Order?
2. What are the Shipping Costs and Delivery Schedule?
3. What are the Payment Options?
4. How do I return or Exchange and Item?
5. What do I do if I can't remember My Password?
6. Do you ship Internationally?
7. How do I receive a Catalog?
8. How can I contact you?

Answers...

1. How do I Track my Order?

   Click on "Order History" on the left side menu of the page. Follow instructions to sign-in and review your order.

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2. What are the Shipping Costs and Delivery Schedule?

   Note: All website prices are in U.S. Dollars.

   All shipments to addresses in the continental U.S. are shipped via UPS. Alaska, Hawaii, and U.S. Territories are shipped via Parcel Post. We are unable to ship to PO Boxes, APO and FPO addresses, or international destinations.

   Standard, 48 states (UPS), $10.00, 7-10 business days
   Express, 48 states (UPS or best rate), $20.00, 2-3 business days
   AK or HI (UPS or Parcel Post) $20.00, 7-10 business days
   U.S. Territories (Parcel Post) $20.00, 10-15 calendar days

   Please note: orders placed on the weekend will be processed the following Monday. Use this to estimate when your order will arrive.

   NOTE: Shipping charges are applied to each separate delivery address. Lampourri™ Fragrance and Fragrancer, Vapourri®, Frangrance Diffusers, and Vitabath Suncare Sets can not be shipped by expedited delivery. These are noted in the product descriptions.

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3. What are the Payment Options?

   We gladly accept Visa, Mastercard, Discover and American Express. Please note: All website prices are in US dollars and Visa and MasterCard Gift Cards will not process.

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4. How do I return or Exchange and Item?

   We take pride in the quality of our merchandise. If for any reason an item fails to meet your expectations, please click on the "Return Request" link under the Customer Service tab and follow the instructions.

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5. What do I do if I can't remember My Password?

   From the Sign in screen, Click on "Forgot My Password" link. Enter your email address and your password will be reset and emailed to you.

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6. Do you ship Internationally?

   We ship within the United States and within Canada, except Nunavut, Yukon the Northwest Territories. We are unable to ship to other international locations at this time.

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7. How do I receive a Catalog?

   Click on this link and follow the procedure.

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8. How can I contact you?

   Click on the "Contact Us" button on the left side menu of this page.

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