Return Policy

We want you to be delighted with the products you order from us at myVitabath.com!
If you are not satisfied with your purchase, you may return it for a full refund of the item(s) purchase price, as long as the products have not been opened and are in its original packaging. 


Returns are accepted up to 45 days from original order date.

• If upon inspection, the items you received are not the items you ordered, please contact us within 3 business days of receiving your order for instructions.
• If you have not received your order within 14 business days of receiving your tracking email, please contact us immediately.
• We are not responsible for products damaged in transit.
• We are not obligated to issue credits, refunds, or replacements, for any product issues dating over 60 days from original date of purchase.


If your purchase was made at one of our Authorized Retailers please click the following link to review our 
Authorized Retailers Returns & Exchanges Policy


RETURN INSTRUCTIONS

Please contact us by phone (1-888-673-3377) or email (support@vitabathinc.com) for a return authorization before returning item(s).

• Box the unopened/unused items using protective packing in the original containers.
• 
Enclose the original Packing Slip included in your order, and circle the item(s) you are returning. If you do not have the Packing Slip, please include a note indicating your name, original order number (Web order confirmation), and quantity of products returned.
• 
Ship your Return* to one of the following addresses:

 

US RETURNS: CANADIAN RETURNS:
JBF Express
Attention: Vitabath Return
4390 Broadway
Depew, NY 14043
Vitabath, Inc.
Attention: Vitabath Return
333 Rimrock Road
Toronto ON M3J 3J9
Canada

*Purchaser is responsible for Return Shipping charges, and any Shipping Charges initially paid on order will not be refunded. 
We recommend using a traceable shipping method, as we are not responsible for products lost in shipping.


EXCHANGE POLICY

We are happy to exchange any new or unused items purchased at myVitabath.com, within 45 days of original order date. 
Please contact us to inquire about exchanges.


REFUND POLICY
• For returned items: Refunds will be processed 10-14 days after receiving returned items.
• Credit card refunds will take up to 5 business days to appear as payment reversals.
• Paypal refunds will appear as a reversal almost immediately.
• All eligible refunds must be processed within 60 days from original date of purchase.
• Shipping and handling charges will not be refunded.

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