At Vitabath, we want you to be completely satisfied with your purchase. This policy applies to orders placed on www.myvitabath.com.
Return Eligibility
We accept returns of unopened and unused products in their original packaging within 30 days of the original order date for a refund of the product purchase price.
Please note:
- We do not accept returns based solely on personal preference or dislike of a fragrance. Fragrance descriptions are provided on each product page to help you make an informed decision.
- Products that have been opened, used, or are not in their original packaging are not eligible for return.
- Returns are only accepted for purchases made directly on www.myvitabath.com. Items purchased from retailers or other websites must be returned to the original place of purchase.
How to Start a Return
- Email us at support@vitabathinc.com within 30 days of your order date and include your order number.
- Our team will review your request and provide a Return Authorization along with the return shipping address (our warehouse is located in Canada).
- Once you receive authorization, ship the items back using a trackable method. We recommend photographing the package before shipping and keeping your tracking number for your records.
- Include the original packing slip (or a note with your name, order number, and items being returned) inside the package.
Important: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We are not responsible for return packages that are lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@vitabathinc.com within 3 business days of delivery. Include your order number and photos of the issue.
In these cases we will work out an apprioriate resolution which usually will result in refunding or replacement if the product is damaged, defective or incorrect. Please ensure that you contact us immediately so we can ensure a proper end result.
Exchanges
Exchanges are available for unopened, unused products within 30 days of the original order date. Exchanges are for equal cost items and the consumer is responsible for the reshipping fee and a purchase balance if the product chosen exceeds the equal price. The consumer is also responsible for shipping the disliked product back to us as explained above. Please contact us at support@vitabathinc.com to arrange an exchange. Availability of the replacement item is subject to stock.
Refund Process
Once we receive and inspect your return, we will process your refund.
- Credit card refunds typically appear within 5–10 business days, depending on your financial institution.
- PayPal refunds usually appear more quickly.
Refunds are issued to the original payment method.
Non-Returnable Items
- Opened or used products
- Products returned after 30 days
- Items purchased from retailers or third-party sellers
- Returns made without prior authorization
Questions?
If you have any questions about returns or need assistance, please email us at support@vitabathinc.com. We’re happy to help.