Tracking / Shipping & Handling
IMPORTANT NOTICE ABOUT HOLIDAY SHIPPING:
Orders placed AFTER December 12 may not arrive before Christmas! Please keep this in mind when placing your order.
Orders are typically processed the following business day, and ship via UPS Standard (Ground) in the US and Canada.
Orders placed on weekend dates and holidays will be processed the following business day.
*Please refer to our Contact Us page for holiday closure dates.
SHIPPING RATES & INFO
ALL ORDERS $65 OR LESS: $9.95
The Free Shipping option will appear during the Checkout process when the order subtotal is $65 minimum* (before tax).
*If using a coupon code that lowers the subtotal below $65, the Free Shipping option will not appear.
48 US States - Standard UPS Ground Shipping: 3-10 business days*.
*Please refer to UPS Transit map below for more accurate shipping information.
Canada - Standard UPS Ground Shipping: 2-5 business days.
HOW TO TRACK YOUR ORDER
Check your email - Your tracking number will be emailed to you once your order has been shipped.
Visit the website - Login to your account to view the most up to date tracking information by click on the View Order Status page.
Contact us - Please email us at firstname.lastname@example.org or contact us by phone at 1-888-673-3377 and we would be happy to assist you with any questions.
SHIPPING & HANDLING POLICY
We are unable to ship to PO Boxes, APO and FPO addresses, or other international destinations.
We do not currently ship to Alaska, Hawaii, and U.S. Territories.
Our courier services will make 3 delivery attempts. After the 3rd failed attempt at delivery, the package(s) will be returned to our warehouse and we will issue a refund for the product(s)* only.
*Shipping charges will not be refunded.
If you would like to have your order reshipped, you will be responsible for the reshipping fee of $9.95.
Shipping charges are applied to each separate delivery address.
Customers are required to ensure the accuracy of their shipping address when placing their order online.
If you would like to have your order reshipped due to incorrect address information, you will be responsible for the reshipping fee of $9.95.
Please contact us at email@example.com or 1-888-673-3377 immediately after placing the order if any changes need to be made to the shipping address.
While we cannot guarantee that we will be able to make the changes, we will try our best!